Your Words Make Us Strive to Always Do Our Best at McCarthy
At McCarthy, we pride ourselves on providing the highest quality service you’ll find. Our comfort consultants, service technicians and office staff enjoy helping you - and it show. Below are just a handful of customer testimonials, each sharing their unique story. See yourself why others choose McCarthy:
Dear Mr. McCarthy,
I don't typically write thank-you letters because I usually don't receive service worthy of praise. However, I would like to pay a compliment to your installers, Rick Stuck and Rich Hanson, for the excellent installation work that was performed at my home last month. My main concern was that the relatively new carpet in the basement would be kept clean. As I had asked, the installers wrapped the old furnace in the plastic and swept out the furnace room during the job. This attention to detail made the whole process much more tolerable; the reduced temperature in my office/attic made the purchase worth the money!
While I am sure that the majority of your homeowner customers are buying furnaces in emergency situations, adding this small service to your normal installation will ensure you remain ahead of the competition.
Dear McCarthy Services,
We want to let you know how pleased we are with the service we've received lately from your company. For some reason, we have had a number of plumbing issues come up in the recent weeks, and we have thus called on you for help at least three times in the past month.
Bryan Caine has been particularly helpful, beginning with a visit to clear a clogged toilet, and most recently to install a new one. He was courteous, and good natured about having to carry the equipment up two sets of challenging stairs. He did a great job both times, and cleaned up better than I would have myself.
We thought you'd like to know that you have in us some very satisfied and appreciative customers.
I recently had a Trane heat pump installed at my residence. I want to compliment your company on its most important commodity - your skilled technician team - from the driver delivering equipment, HVAC technicians Kirby and Rich, and Patrick for the duct cleaning. All of these individuals were courteous and professional. Kirby and Rich were very diligent in installing the equipment and running new lines through the house with the least amount of cutting through drywall.
Richard Harry, comfot environmental specialist estimator, was excellent on his advice regarding my particular needs in replacing my existing unit. Employees like these are hard to find and should be recognized for a job well done.